Marshalls

Today I had an unpleasant experience at this store while attempting to return two size Large yoga pants received as Christmas gifts, without a receipt and one missing a tag. The cashier, a black lady with long braids, displayed a rude and unprofessional attitude, huffing and puffing during the returns of the two customers ahead of me. Despite patiently waiting for approximately 10 minutes on the side, another floor member had to locate my pants with a tag. When informed that I needed a size Medium and they didn't have the same pants in stock, I requested to use my credit towards a different purchase due to time constraints. The cashier, however, responded with unnecessary remarks, suggesting that I shop when I'm not working. I expressed my concerns about her consistent attitude issues, only to be met with further confrontation. The situation escalated, with the cashier closing her register and engaging in a loud exchange until the manager intervened. It's crucial for the store to review security footage and address the unacceptable behavior displayed by the cashier, questioning a customer's legitimacy for a return without a receipt or a missing tag is highly inappropriate. I, too, am a black woman, eliminating any potential racial bias from my account. Regardless, the cashier's continued aggressive behavior, even after I moved away from her counter, is unacceptable. I urge the store to review the security cameras and address this behavior. Arguing with a customer over a missing receipt or tag is unacceptable. I intend to escalate this matter further by filing a formal complaint. Such conduct is unacceptable in customer service, and I expect better from a store like Marshalls. It's crucial for the staff to undergo proper customer service training and uphold a professional demeanor. This incident deserves a thorough investigation and corrective action.

A middle-aged, gray-haired woman asked me to put the unwanted clothes on a hanger after I tried them on, and she was clearly impatient, but she was just sitting in front of the counter in the fitting room talking to another worker. I don't shop at malls often, but my wife felt something was wrong. I went over and asked her if I should be the one to hang the clothes on the hangers or if you could do it, and she said “you do it”without explaining why. I reported this to a store lady afterward and she said she would follow up on it. One star for the rude worker and one star for the patient manager. The manager explained the store policy, but the woman did not. Plus, clearly she was not following the protocol to check how many clothes were returned either. Oh, the other worker who was also chatting was in charge of checking my stuff out and also looked impatient.